FAQ
90 jilli FAQ — All Your Questions Answered in One Place
Here you will find clear and detailed answers to the most frequently asked questions about support, responsible gaming, withdrawals, slots and jackpots, and VIP cashback. Whether you are new to 90 jilli or a returning player, this page will be useful.
24/7 Live Chat
Minimum Withdrawal ৳500
Withdrawal in 5–30 Minutes
Table of Contents
Contact and Support
The 90 jilli support team serves players in both Bengali and English. With Bangladeshi players in mind, trained support representatives can communicate naturally in Bengali, so there is no language barrier. Write in whichever language you are comfortable with.
90 jilli offers two support channels — 24/7 live chat directly on the site and email support. Live chat typically gets a faster response. For detailed issues, contacting via email allows representatives to give thorough answers. You can reach out any time of day, any day of the week.
For faster resolution, have the following ready before reaching out: the username or mobile number linked to your account, a description of the issue, and the date and amount of any relevant transaction. If you are able to take a screenshot, sharing it will help the representative understand and resolve the issue more quickly.
Yes, 90 jilli's live chat runs 24 hours a day, 7 days a week — including Eid holidays, late nights, and early mornings. 90 jilli maintains this uninterrupted service so that any issue a Bangladeshi player faces can be resolved quickly.
90 jilli's platform uses SSL encryption, so data transmission is secure. However, never send your password or full payment PIN via email. The support team will never ask for this kind of sensitive information — if anyone does, report it immediately via live chat for your security.
Responsible Gaming
90 jilli is committed to helping players build healthy and responsible gaming habits. Find out more on the responsible gaming guidelines page.
The minimum age for all activities at 90 jilli, including casino and sports betting, is 21 years. Age is verified during registration, and proof of age may also be requested during account verification. Accounts belonging to underage players are closed immediately.
A few signs warrant attention: spending more than your set budget, placing more bets to try to recover lost money, prioritising gambling over family or work, and relying on gambling to relieve stress. If any of these apply, it is best not to delay seeking help.
Yes, players at 90 jilli can set their own deposit limits. This lets you control how much you deposit daily, weekly, or monthly. To set or change a limit, speak with the support team via live chat — the decision remains entirely in your control.
90 jilli always encourages responsible gaming. If a player feels it is becoming difficult to control the amount they gamble, speaking with family and seeking professional mental health support can be beneficial. The 90 jilli support team is also ready to provide guidance on this.
Yes. 90 jilli offers both a cooling-off period (a break for a set time) and self-exclusion (longer-term voluntary exclusion). If you want to take a few days off or temporarily restrict access to your account, submit a request via live chat. 90 jilli fully respects this decision.
How to Withdraw
At 90 jilli, withdrawals to all mobile wallets — including bKash, Nagad, Rocket, and Upay — are generally completed within 5 to 30 minutes. The same timeframe applies to bank transfers. If the money has not arrived within that time, contact live chat immediately.
The minimum withdrawal amount at 90 jilli is ৳500. This limit is the same across all channels — bKash, Nagad, Rocket, Upay, and bank transfer. This relatively low withdrawal threshold has been set with Bangladeshi players in mind.
Yes, the withdrawal process at 90 jilli runs 24 hours a day, 7 days a week. Whether it is night, a weekend, Friday, Saturday, or Eid — you can request a withdrawal at any time, and it is generally processed within 5–30 minutes.
No. At 90 jilli, withdrawals can only be made to a bKash, Nagad, Rocket, Upay, or bank account registered in the player's own name. Withdrawals to third-party accounts are not permitted. This rule is enforced to ensure security and verify account ownership.
Slots and Jackpots
Visit the 90 jilli slots page to play hundreds of slot games from PG Soft, Pragmatic Play, JILI, and more. The most frequently asked questions about slots are answered below.
RTP, or Return to Player, is the theoretical percentage of total bets that a game redistributes as winnings over the long term. For example, Gates of Olympus has a maximum RTP of 96.50%. However, this is not a guarantee for any single round — results in one session can vary significantly, since every spin is independent and random.
Volatility, or variance, refers to how often and how large the rewards in a slot game are. High-volatility slots pay out less frequently, but the wins can be large when they do come. Low-volatility slots pay out smaller wins more often. Consider your budget when choosing a volatility level.
In a progressive jackpot, a portion of every bet is added to the prize pool, so the jackpot amount keeps growing. Once someone wins the jackpot, it resets to zero and starts building again. The conditions for winning vary by game — typically a specific combination or a bonus round triggers the chance to win.
In most slot games, landing a certain number of scatter or bonus symbols activates the free spins feature. Free spins let you spin without placing an additional bet, and multipliers or special symbols may be added. Each game has its own rules — read the game's pay table or help section for details.
The minimum deposit at 90 jilli is ৳100, and this is the same across all channels — bKash, Nagad, Rocket, Upay, and bank transfer. You can add ৳100 to your account and start playing slots right away. Visit the 90 jilli casino page to see all game categories.
VIP and Cashback
Details of the 90 jilli VIP program for regular players are provided below.
90 jilli has three VIP levels: Bronze, Silver, and Gold. The Bronze level offers up to 0.3% weekly cashback, Silver up to 0.5%, and Gold up to 0.8%. As you move to higher levels, priority support and special offers also increase.
Weekly cashback is calculated based on your net loss for that week (total losses minus total winnings). For example: if a Silver member has a net loss of ৳20,000 in a week — ৳20,000 × 0.5% = ৳100 cashback, which is the maximum for that tier.
VIP levels at 90 jilli depend on a player's activity and consistency. The more regularly you play, the faster you progress to the next level. To learn more about the specific process for moving from Bronze to Silver and from Silver to Gold, speak with the 90 jilli support team via live chat.
Gold members receive the highest weekly cashback rate (0.8%), which is significantly more than Bronze (0.3%). In addition, the Gold level comes with priority support, special promotional offers, and personalised benefits. The quality of support and attention also increases at higher levels.
In general, cashback in the 90 jilli VIP program is calculated automatically. However, if you have a question about cashback for a specific week or want to know the claiming process, ask directly via live chat — the support team can explain in detail.
Have more questions? We are always here to help
If you did not find the answer to your question on this page, the 90 jilli support team is ready to help you directly. Reach out to us in Bengali or English any time of day, any day of the week.
Live Chat
Click the live chat button from any page on the site. The support team is available 24/7 and can communicate in Bengali.
Email Support
For detailed issues, write to us by email. Representatives will respond as quickly as possible and can reply in both Bengali and English.